Frequently Asked Questions

IBN is a precious metals & financial services company specializing in all aspects of Bullion trading. We are established in UAE, under commercial license No. 696913, issued by the Department of Economic Development in Dubai.

Gold, Silver, Platinum and Palladium.

A trading system that allows the registered customers to trade in all precious metals 24/5 on the international spot market rates.

There are three types of platforms
• Web based platform (Web-Trader all browsers)
• Desktop platform (Windows)
• Smart phones (iOS & Android)

There are two methods:
1) Trading Account: Buy gold and other precious metals through one of our trading platforms after successful account opening.
2) Online IBN Store: purchase physical bars and coins from our store. Physical delivery will be done to your doorstep.

Upon opening your bullion account successfully, our Back-Office Department will provide you with all the required access details including the user name and the password.

• Download the account opening forms, sign them, and send them back to along with your passport copy and a proof of your physical address.

• Contact us to or call us at +971 4447 4985

There are two accounts:

  • Trading Account
  • Hedging Account

No leverage or margin facility in this type of account. You can buy precious metals up to the maximum limit of balance available in your bullion account.

Once done you can choose the storage method:

  • Custodian
  • Delivery

Special Bullion account allows you to pay a certain percentage from your transaction value in order to increase the possible return on investment. In this account, we are increasing your purchasing power 5, 10, or 20 times.

Yes, you can sell your purchased precious metals online through your bullion account, or physically if the commodity was under your custody. In both cases, we are buying back on the international spot market prices.

You can trade precious metals on the international spot market rates which are available 24 hours, 5 days a week, starting from Monday 3:00 am (Dubai Time) and Saturday 2:00 am (Dubai time).

In the store, you are buying physically without having the trading or the storing facility. Just, buy, and the physical bars or coins will be delivered to your destination.
Trading Account: you can buy, sell, hold, store, or even redeem your physical precious metals without any timing restrictions.

Account opening is Free of charge.

Upon purchasing of Gold and precious metals, we charge commission which depends upon the quantity of the metal bought and the type of account you have.

- Cash Deposit/ wire Transfer into one of our bank accounts

- Credit card/ Debit Card through our online payment gateway

- Bullion Deposit, We can buy physical gold/silver bars on the spot market rate and the value of the bars will be reflected in your bullion account to start your trading activity.

Our precious metals trading services are worldwide.

You can open a bullion account, trade all precious metals, and place your request for physical redemption wherever you are in the globe.

No restrictions at all, all you need to do is to fill & sign the withdrawal form, and your funds will be transferred to your registered bank account. This process might take up to 72 hours in the normal market conditions.

It will take 3-5 working days in the normal market conditions.

All our bullion bars & coins are matched with the

  • Dubai Good Delivery Standards (DGD)
  • London Good Delivery Standards (LGD).

Yes, we do offer delivery services all over the world through a secured transport companies (G4S, Brinks or Transgaurd).

If you have questions please contact us via an email . Our team will reply soonest possible.

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Losses can exceed your deposits.